Shipping Information

1. UK DELIVERIES

Free Standard delivery for Orders over £15.00 (UK Only)

 We use Royal Mail/ Parcelforce for UK deliveries.

1.1 Standard delivery (UK Only)

We offer free Standard delivery for orders where the sub total is £15.00 or more.

Our Standard delivery charge is £3.95 for orders where the sub total is under £15.00

We strive to despatch your order within 24 to 48 hours (1-2 Working days) Monday to Friday, which means that you receive your order within 2 to 5 days from the date it was despatched. This service allows full tracking of your shipment from dispatch to delivery and requires a signature on arrival. This may not always be possible depending on the volume of orders on our system, so please allow up to seven working days for delivery.

If you do not receive your order within 7 working days from the date of dispatch, please contact Customer Services on 01204433952 or email us at info@manukagarden.co.uk.

Please note that we will need to wait 14 days from the date of dispatch before we can investigate the non-arrival of an item.

1.2 Express deliveries (UK Only)

Our Express delivery charge is £ 6.95

Orders will be processed and despatched on a priority basis to ensure it reaches you within 48 working hours (1-2 Working days) Monday to Friday. This service allows full tracking of your shipment from dispatch to delivery and requires a signature on arrival.

1.3 Large Parcels

If your order value exceeds (02.kg) or £60, your order will be dispatched by our courier service.

Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

Our courier service will contact you by email to help you track your order once it has been dispatched.

This service allows full tracking of your shipment from dispatch to delivery and requires a signature on arrival.

If your order value exceeds (02.kg) or £60, your order will be dispatched by our courier service.

Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

Our courier service will contact you by email to help you track your order once it has been dispatched.

This service allows full tracking of your shipment from dispatch to delivery and requires a signature on arrival.

2 INTERNATIONAL DELIVERIES

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2.1 General Information

We cannot guarantee delivery dates for overseas deliveries as they are subject to customs clearance in the destination country. Some items are restricted and cannot be sent abroad. Please feel free to place your order and we will let you know if there is any problem.

2.2 Standard International Parcels

Orders whose total value is less than £50 may be sent using a priority international parcel service which is charged at £1.65 per order plus £6.65 per kg.

2.3 Signed-For International Parcels

For orders with a higher value, a signed-for service is used which is charged at £6.50 per order, plus £4.35 per kg for destinations in the EU and Ireland or £6.65 per kg for destinations outside the EU.

2.4 List of Countries

We deliver to the following countries. If your country is not listed, please Contact Us.

  • Antigua / Barbuda
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Barbados
  • Belgium
  • British Virgin Isles
  • Brunei
  • Bulgaria
  • Canada
  • Cayman
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Falkland Islands
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Holy See
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Monaco
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • UAE
  • United Kingdom
  • United States

Changes to these delivery information’s

5.1 We reserve the right to modify or change our terms of service at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

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